Privacy Policy

1. Introduction

Nirantara ("we", "us", "our") is committed to protecting the personal data of the individuals who enquire about our courses, enrol in our programmes, and interact with our website. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have in relation to it.

Our primary activities are based at 234 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand. This policy applies to information collected through our website at das-treppenportal.info and in connection with our course programmes.

If you have questions about this policy or how we handle your data, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following circumstances:

• Enquiry forms: Name, email address, and optionally phone number and message content submitted through our website contact form.
• Enrolment: Name, contact details, and payment information when a participant registers for a course.
• Advisory sessions: Notes relating to personal and financial circumstances shared voluntarily during individual advisory sessions within our courses.
• Website usage: Technical data including IP address, browser type, and pages visited, collected through cookies and analytics tools where consent is given.

We do not collect sensitive personal data (such as health or biometric data) as part of our ordinary course operations.

3. Legal Basis for Processing

We process personal data on the following legal grounds:

• Consent: For marketing communications and analytics cookies, where you have provided explicit consent.
• Contract performance: For processing enrolments and delivering course services.
• Legitimate interests: For responding to enquiries, improving our services, and maintaining records relevant to our programmes.
• Legal compliance: Where required by Thai law or applicable regulations.

4. How We Use Your Data

• To respond to enquiries and provide information about our courses.
• To process course enrolments and manage participation.
• To send administrative communications related to your course participation.
• To facilitate individual advisory sessions and maintain related records.
• To improve our website and course content through analytics (where consent is given).
• To comply with legal and regulatory obligations applicable in Thailand.

We do not sell personal data to third parties.

5. Data Sharing

We share personal data only in the following circumstances:

• Professional network referrals: With participant consent, we may share contact details with estate planning professionals in our referral network, for the purpose of connecting participants with implementation support.
• Service providers: With third-party service providers who assist us in operating our website and delivering courses (for example, email platform providers), under data processing agreements that limit their use of the data.
• Legal requirements: Where disclosure is required by Thai law, court order, or regulatory authority.

6. Data Retention

We retain personal data for the period necessary to fulfil the purposes described in this policy:

• Enquiry data: up to 12 months from the date of enquiry if no enrolment follows.
• Participant records: up to 5 years following course completion, for administrative and legal purposes.
• Advisory session notes: retained for the duration of the participant relationship and 3 years thereafter.
• Website analytics data: as determined by the analytics provider's retention settings, typically 14 months.

7. Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include access controls, encrypted storage for sensitive records, and regular review of our data handling practices. In the event of a data breach that is likely to result in risk to individuals, we will notify affected parties and relevant authorities as required under applicable Thai law.

8. Cookies

Our website uses cookies to operate correctly and to understand how visitors use the site. You can manage your cookie preferences through our cookie consent tool or your browser settings. For full details, please see our Cookie Policy.

9. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable data protection law, you have the following rights:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate data.
• Right to erasure: To request deletion of your data in certain circumstances.
• Right to data portability: To receive your data in a structured, commonly used format.
• Right to object: To object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting processing carried out before withdrawal.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you are dissatisfied with how we handle your request, you may lodge a complaint with Thailand's Personal Data Protection Committee or another relevant supervisory authority.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal data.

11. Children

Our courses and website are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided personal data to us, please contact us so we can arrange deletion.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised date. Continued use of our website or services after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact

For any questions or data rights requests, please contact our data team:

• Email: [email protected]
• Address: 234 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand